Available to download from the following

The Box+


Will my phone operator charge me?

Your network operator may charge for data/internet usage. Please consult your network operator for more information about your data usage plan.

I am having problems streaming the live or VOD content?

  1. Check that you are connected to the internet via Wi-Fi or 3G and that you are not connected to BT Openzone. Go to Settings>Wi-Fi and check that you are connected to a known Wi-Fi connection.
  2. If on 3G you may not have a fast enough connection to stream content and should try switching to Wi-Fi, or move to an area with a better signal.
  3. If on Wi-Fi, please confirm the Wi-Fi works by opening your browser and loading theboxplus.co.uk. If this loads, please try to use app again. If it still does not work, please raise a support ticket.

Twitter, Facebook, G+. Flickr, Vimeo

The social networks Twitter, Facebook, Flickr and Vimeo are supported in-app, with G+ supported on Android devices only. To make the these options appear in the player you need to log into them in the settings section of your phone (this is even if you are logged into the Facebook or Twitter app for example):

  1. Select the general ‘Settings’ button for your device
  2. Scroll down until you see Twitter, Facebook, Flickr, Vimeo, and for Android users, G+
  3. Select the brands you would like to use and sign into as many as you would like
  4. The icons will now appear in the player when you are watching, under the social button

Activate Airplay:

When you are playing a channel, tap to bring up the overlay, simply click the Airplay button and then select your Apple TV, the stream will then play on your TV

Sound/Audio, No Video:

If you don’t have a strong enough connection to stream the video, you will get a black screen with audio only. To fix this, if on 3G, connect to Wi-Fi, or move to area with stronger signal.

The Box Plus uses what is known as multi-bitrate streaming, meaning that each video stream has multiple different qualities within it.

This means that if you watch any Box Channels (The Box, 4Music, Heat, Smashhits, Magic, Kiss or Kerrang! ) and have a slow or weak connection, you will likely be using the Low quality stream, but if your signal improves, the stream will automatically increase the quality upwards on its own, you don’t need to reconnect. This is also the same if you are moving from a good quality signal to a slower one, the stream will adjust on its own.

If you wish to send us any feedback please click here to submit a webform.