Available to download from the following

Mobile

iOS

Download our free 4oD app by clicking the link above, or visit the iTunes App Store from your device

You can download 4oD shows on iOS to enjoy whenever you want, and stream all 4oD videos over mobile data for free

Minimum Requirements

  • Requires iOS 6.1 and above. Older generation devices are not supported - these include iPhone 3G and second generation iPod Touch devices
  • Browse the app and stream videos using mobile data or Wi-Fi
  • For security reasons, jail-broken devices are not supported

Android

Download our free 4oD app by clicking the link above, or visit Google Play from your device

Please note that you can download 4oD shows on Android to enjoy whenever you want, and stream all 4oD videos over mobile data for free

Minimum Requirements

  • Requires Android OS 4.0.4 and above
  • Browse the app and stream videos using mobile data or Wi-Fi
  • For security reasons, rooted devices are not supported

 

Windows

Download our free 4oD app by clicking the link above, or visit the Windows Phone Store from your device

Minimum Requirements

  • Windows Phone 8 (Windows Phone 7 is not supported)
  • Browse the app using 3G or Wi-Fi (NB: video is only available on Wi-Fi)

 

Available to download from the following

Tablet

Android

Download our free 4oD app by clicking the link above, or visit Google Play from your device

Please note that you can download 4oD shows on Android to enjoy whenever you want, and stream all 4oD videos over mobile data for free

Minimum Requirements

  • Requires Android OS 4.0.4 and above
  • Browse the app and stream videos using mobile data or Wi-Fi
  • For security reasons, rooted devices are not supported

 

iOS

Download our free 4oD app by clicking the link above, or visit the iTunes App Store from your device

Minimum Requirements

  • Requires iOS 6.1 and above. Older generation devices are not supported - these include iPhone 3G and second generation iPod Touch devices
  • Browse the app using 3G or Wi-Fi (please note that video is only available on Wi-Fi)
  • For security reasons, jail-broken devices are not supported

Windows

Visit the Windows Store from your device and download our free 4oD app by clicking the link above

Minimum Requirements

  • Requires Windows 8 or Windows RT
  • Browse the app and watch video using 3G/4G or Wi-Fi

Games Console

Xbox One

To start watching, connect your Xbox One to the internet, make sure you or a member of your household is signed in to their Xbox Live Gold account, and download the 4oD app from the store

Minimum Requirements

  • Requires Xbox LIVE Gold membership (or shared Gold Membership), or a privilege to access premium content
  • Requires broadband internet connection (wired or Wi-Fi) to your Xbox One
  • Requires HDMI 2.0-compatible TV

Xbox 360

To start watching, connect your Xbox to the internet, sign in to your Gold account and select the 4oD app. If you’re not a Gold member, you’ll be taken through the process of getting an upgrade so you can access 4oD.

Minimum Requirements

  • Requires Xbox360 with broadband connection
  • Requires Xbox LIVE Gold membership

PS3

To start watching, connect your PS3 to the internet, sign in to your PSN account, select “MyChannels” within the TV section of the Xcross Media Bar (XMB) and then select 4oD

Minimum Requirements

  • Requires PS3 with broadband connection
  • Requires PSN account

TV

YouView

There are several ways to access 4oD programmes on YouView.  To launch the 4oD app, press the YouView button on the remote control, and navigate to On-Demand > Players and select 4oD.

To find catch-up programmes from the last seven days, press the Guide button on the remote control and browse past programmes by date on the relevant channel. Available on-demand programmes are indicated by a Play > icon.

YouView also allows you to browse on-demand content by genre. Press the YouView button on the remote control, and navigate to On-Demand > TV. Then select the genre you want to watch.

You can also search for 4oD programmes by name. Press the YouView button on the remote control, and navigate to Search.

Minimum requirements:

  • Requires YouView set top box
  • Requires a broadband internet connection – minimum recommended bandwidth is 3 MB/s

Now TV

Go to the Roku Channel Store from the home screen, find the 4oD channel in the Film and TV genre, then select Add Channel.

This will download the channel to the My Channels area on your home screen.

Minimum Requirements

  • Requires a Now TV membership
  • Requires a broadband (wired or W-Fi) internet connection to your Now TV
  • Requires an HDMI-compatible TV

Roku

Go to the Roku Channel Store from the home screen, find the 4oD channel in the Film and TV genre, then select Add Channel.

This will download the channel to the My Channels area on your home screen.

Please note that 4oD is only on Roku 3, Roku 2 XS and Roku LT.

Minimum Requirements

  • Requires a Roku account
  • Requires a broadband (wired or Wi-Fi) internet connection to your Rok box
  • Requires an HDMI-compatible TV

Sky

If you have access to on-demand content, press TV Guide and then the red button. You will find 4oD programmes in both ‘Catch-Up’ (programmes from up to the last 30 days) and ‘Library’ (a selection of archive programmes).

Minimum Requirements

  • Requires Sky subscription
  • All Sky customers have access to 4oD catch-up programmes. You may need to move to a different package to access 4oD archive programmes - contact Sky for more details.
  • Requires a broadband Internet connection connected to your Sky Box

Virgin Media

Please note that 4oD catch-up is limited to 7 days on Virgin Media

You can access 4oD via On Demand and then the Catch Up or TV On Demand sections.

If you are a TiVO customer, you can also use the 7-day ‘backwards’ EPG to catch up on content from the last week on Channel 4 channels.

Minimum Requirements

  • Requires Virgin Media subscription
  • All Virgin Media customers have access to 4oD catch-up programmes. You may need to move to a different package to access 4oD archive programmes - contact Virgin Media for more details.
  • Requires a broadband internet connection connected to your set-top box

Samsung TV

To start watching 4oD, press the Smart TV button on your remote control to access the Smart Hub area. If the 4oD app is not yet available on your dashboard, go to Search and enter ‘4oD’. You will need to install the application to access 4oD on your Samsung TV.

Minimum requirements:

  • Requires Samsung Smart Hub enabled TV
  • Requires a broadband Internet connection connected to your Samsung TV

BT Vision

Please note that 4oD catch-up is limited to 8 days on BT Vision

If you have a BT Vision+ set-top box you’ll find 4oD catch-up in the Catch-up section - select it from the main menu and choose 4oD. Archive programmes are accessed via the TV menu - select TV from the main menu and you’ll find 4oD programmes in the Channels section.

If you have received a YouView box from BT, you can access the 4oD application as outlined in the YouView section above.

Minimum Requirements

  • Requires BT Vision subscription
  • BT Vision subscribers with a Vision box can access 4oD catch-up programmes
    • All BT Vision customers have access to 4oD catch-up programmes. You may need to move to a different package to access 4oD archive programmes - contact BT Vision for more details.
    • Requires a broadband Internet connection connected to your set-top box

Freesat

To access 4oD, go to the On Demand section and click on the 4oD icon.

Minimum Requirements

  • Requires Freesat set-top box
  • Requires a broadband internet connection – minimum recommended bandwidth is 3 MB/s

Panasonic

To access 4oD, go to the On Demand section and click on the 4oD icon.

Minimum Requirements

  • Requires Pansonic 2014 television
  • Requires Freesat set-top box
  • Requires a broadband internet connection
Available to download from the following

Computer

Channel4.com

Access 4oD online at www.channel4.com/4od

Minimum Requirements

  • Our 4oD programmes and video clips require Adobe Flash 10.2 or higher. Mac users will need Adobe Flash 10. You can download Flash at www.adobe.com. Some of our Flash video (mainly short-form clips on Channel4.com and E4.com) is delivered using the Brightcove platform and video player. View these system requirements on the Brightcove website.
  • To enjoy the best possible user experience we recommend you have the following:
  • Latest version of Microsoft Windows or OSX
  • A broadband internet connection
    • We recommend the following browsers:
    • Internet Explorer 6.0 or higher
    • Firefox - latest versions of 2.0 or 3.0
    • Safari - latest version
      • (The site will work with other browsers, but the user experience may not be as satisfactory)
      • Javascript should be turned on in your browser
      • Cookies should be enabled (Internet Explorer security settings set to medium)

 

Windows

Visit the Windows Store from your device and download our free 4oD app by clicking the link above

Minimum Requirements

  • Requires Windows 8 or Windows RT

Jump to a section

Accessibility Options

  • What accessibility options are available via Youview?

    Channel 4 is making a commitment to subtitle 100% of programmes on Channel 4, More 4, E4, Film 4 and +1 channels. The increase in TV subtitling will carry across to the programmes made available through your YouView device. The presence of subtitles is indicated by an ‘S’ icon alongside the programme information, and you can switch subtitles on or off by tapping the ‘Subtitles’ button on the remote.  We are looking to introduce further accessibility functions to 4OD as soon as possible, including support for audio described content.
  • Are subtitles available on 4oD?

    Subtitles are available for some, but not all, programmes through 4oD on channel 4.com. However, we are looking to increase our subtitle availability on 4oD. If subtitles are available an "S" button will be visible on the video player bar. Click on the "S" and the subtitles will load and display. Channel 4 is committed to making 4oD as accessible as possible and will look to introduce accessibility functions across all platforms as soon as possible.
  • How do I get subtitles on channel4.com?

    Click on the "S" button in the video player (once the ads have played) and subtitles for the programme will load. If the "S" button is not displayed, this means that there are no subtitles for that programme available.
  • Why don’t all programmes have subtitles?

    Unfortunately, not every programme on 4oD via channel4.com will carry subtitles. In particular, some of our older archive material, programmes that were subtitled live or where the version of the programme on 4oD is different to that which we broadcast. Subtitles are only currently available through channel4.com.
  • What are the minimum system requirements for Subtitles on channel4.com?

    There are no specific system requirements for being able to access subtitles. The system requirements are the same as for the 4oD service.

General

  • Can I skip the adverts on Xbox?

    No, you can’t skip adverts. Channel 4’s content is free to watch because we are an advertiser-funded broadcaster. As a government –owned, not-for-profit organisation, the revenue we make from advertising doesn’t go to shareholders, it goes back onto making more programmes.
  • Does Xbox have the same amount of programmes as Channel4.com?

    On Xbox you can watch all our 30-day catch up content, plus a wide selection of our best archive content. Not all programmes on Channel 4.com are available on Xbox, but increasingly more programmes are being added to Xbox on a regular basis.
  • Can I watch 4oD in another country?

    Rights agreements mean that our 4oD service is only available in the UK and the Republic of Ireland, (although C4 does not always have rights for programmes in ROI). Even if you are a citizen of the UK or ROI you cannot access the service from abroad. There is however, one exception to this, some episodes of Unreported World are available to watch internationally and you'll find them here.
  • What is 4oD Plus?

    From time to time Channel 4 finds it helpful to try out ideas we think might help improve your experience on Channel4.com, including using 4oD for example. This can be as simple as trying different wording to help you better discover areas of the site or displaying different images to illustrate a feature. Sometimes we may introduce a new section or service to see if it appears useful. To try out these ideas, Channel 4 uses a technique called ‘multivariate testing’ that allows us to present different experiences to selected members of our audience. The testing provides us with evidence to help us understand the value of this change to you as a user. If you are visiting this page via the “What’s this?” link, it’s because you have been randomly selected to participate in a multivariate test and are being shown a different version of the Channel 4 website to most users. This is a temporary experience only available on Channel4.com for the duration of the test. This can last for a few days or a few months. At the end of the test period the default experience is restored. As a user you don’t have to do anything to restore the default experience. If you wish to restore the default experience immediately then please search for the cookies stored by the browser you use on your machine, and remove the cookie prefixed with “mmcore” which indicates that you have been selected to participate in the test. Please note, because selection of users is random you may be subsequently selected to participate in the test when you next visit the site even if you have previously removed the “mmcore” test cookie. Also, please remember that cookies are not only specific to a particular machine but also specific to a browser so if you choose to remove the “mmcore” cookie on one browser on one machine, you may find yourself being selected for the test if you visit Channel4.com on another machine or when you use another browser. For more information on cookies, including how to remove them on different browsers, please read our Cookies policy at http://www.channel4.com/4viewers/cookies
  • Are all Channel 4 programmes available on 4oD?

    Channel 4 must acquire specific rights to provide programmes on 4oD that aren't always covered by existing television rights. Therefore, it can't be guaranteed that all programmes will appear on the 4oD service.
  • Do I need a TV licence to watch 4oD?

    For information about TV licencing regulations or to contact TV Licensing directly, please visit: tvlicensing
  • Why can’t I find my favourite programme on 4oD?

    If you can't find the programme you're looking for it could be due to a number of different reasons. It may be the case that the programme is no longer on the service (programmes that have been selected for Catch-up are only available for 30 days after broadcast). Alternatively, Channel 4 may not own the rights to show this programme on 4oD. Finally, it could be that the programme has not been selected to be made available on the 4oD service. If there is a programme you particularly want to see on 4oD, let us know and we can check if it will be coming to 4oD in the future or we can pass on your suggestion that it should!
  • What is 4oD?

    4oD is a service that lets you watch Channel 4, E4 and More4 programmes online at channel4.com, or via iPad, iPhone, iPod Touch, Andoid, PS3, Xbox, Samsung IDTV, Sky, BT Vision and Virgin Media. Once a programme has been broadcast, and provided we have the rights to use it in this way, it becomes available on 4oD for a period of 7-30 days. Programmes from the Channel 4 archive are also made available for a longer period so that you can enjoy Channel 4 classics on demand. Not all our archive content is available outside of channel4.com however, we hope to extend this range in future.
  • How do I find a programme to watch on my iPad?

    On the iPad, you can search for content by accessing the different menu options on the left-hand side of the main navigation window: 4oD Recommends presents viewing suggestions from our editors. Catch Up enables you to search for content by broadcast date. Categories enables you to search for content by genre. A-Z Programmes enables you to search for content alphabetically. Search enables you to find programmes by typing in the name of the show with the on-screen keyboard. You can find more information about a programme by tapping on "all episodes" from the 4oD Recommends and Catch Up menus, or by selecting the appropriate image in the Categories and A-Z Programme menus. You can switch between series, if more than one is available, by tapping on the buttons at the bottom of the screen. From the programme page tap 'more info' to see detailed information about a particular episode, or navigate to 'previous' or 'next' episode, if available.
  • How do I find a programme to watch on PS3?

    You can search for content by accessing the left hand menu options from the home page. Home presents viewing suggestions from our editors. Click on the up/down arrows to reveal more programmes. Catch Up enables you to search for content by broadcast date. You can switch between 'prime time' and 'all' views by clicking on the options at the top of the screen. Click on the up/down arrows to reveal more dates. Category enables you to search for content by genre. Click on the up/down arrows to reveal more categories. Explore A-Z enables you to search for content alphabetically. To select a particular letter, click on the letter group from the left hand menu and then click on the required letter at the top of the screen. Once you've selected a particular menu option, click on 'menu' to return to the home page to change your preferred navigation option. You can find more episodes, if available, as well as see more detailed information about a programme by clicking on the programme image and selecting 'programme information'. You can also switch between series, if more than one series is available, by clicking on the series indicators at the top of the screen.
  • Why are some episodes displayed with expiry days and some are not?

    Every programme made available as part of the 4oD service has a rights period or "length of availability" associated with it. An episode which has been broadcast in the past 30 days on one of our channels will have certain "catch-up" rights, and the episode will only be available in line with this rights window. The expiry date reflects this window, and this will differ from programme to programme. If there is no expiry date displayed this means that the programme is available on-demand for at least the next 30 days.
  • Does 4oD have resume play functionality?

    It is now possible to resume playing an episode on Channel 4's 4oD platform, PS3, Xbox and Android. If you navigate away from watching a programme, when you come back (providing it is within the next 30 days), you should be able to start watching the programme from where you left off. Similarly if you press pause, you will be able to resume when you select that episode again. If you want to go back to the beginning simply press stop or drag the bar back to the start. 4oD on the iPad, iPhone and iPod Touch currently supports the resume playback function providing this was the last programme watched.
  • Is 4oD available on any other online platforms?

    You'll find 4oD content on Youtube (www.youtube.com) and through Virgin Catch up. We also provide 4oD via iPhone, iPad, iPod Touch, Android, PS3 and X-Box, Samsung IDTV and Sky.
  • Why can’t I find your US shows on all 4oD platforms?

    Channel 4 must acquire specific rights to screen programmes via 4oD. Therefore, it can't be guaranteed that all programmes or series will be available via all devices which carry 4oD.
  • Why do I need Xbox Gold Membership to watch 4oD?

    The Xbox team at Microsoft have determined that access to 4oD on the Xbox should be one of the benefits of Gold Membership.
  • What are the 4oD rules and guidelines?

    To read the full version of our terms of use, please visit this page: Terms of Use
  • What is ATVOD?

    ATVOD (The Authority for Television on Demand) is the independent co-regulator for the editorial content of UK video on demand services that fall within the statutory definition of On Demand Programme Services. ATVOD is committed to protecting consumers of On Demand Programme Services. Channel 4 complies with ATVOD’s Rules. For ATVOD’s address and for further information please visit the ATVOD website.
    4Viewers
  • How do I find a programme to watch on 4oD on my iPhone or iPod Touch?

    On the iPhone or iPod Touch, you can navigate between different menu options by tapping on the 'menu' button on the bottom of the screen.
    • 4oD Recommends gives viewing suggestions from our editors.
    • Catch Up enables you to search for content by broadcast date.
    • Categories enables you to search for content by genre.
    • A-Z Programmes enables you to search for content alphabetically.
    Search enables you to find programmes by typing in the name of the show with the on-screen keyboard. Press the 'search' icon on the bottom left-hand side of the screen. You can see more information about a programme by tapping on 'see all' from the 4oD Recommends and Catch Up menus, or by selecting the appropriate image in the Categories and A-Z Programme menus. You can switch between series, if more than one series is available, by tapping on the arrows or swiping left and right. From the programme page tap 'more' to see detailed formation about a particular episode. You can navigate to more episodes, if available, by tapping on the arrows or swiping left and right.
  • How do I find a programme to watch on channel4.com?

    First, search in the 4oD Programme Finder to find the programme. The 4oD Programme Finder is located on the right-hand side of the 4OD homepage . Type in the first few letters of the title of your programme in the Search field, and it should appear as one of the options in the search result box below. Click on the relevant result to be taken to its 4oD pages. From the 4oD Programme Finder you can also select the 'See All' link. This will take you to a list of all the shows for which we have full-length 4oD video. If we do not have full-length 4oD video for a show it will not appear in either the 4oD Programme Finder box or the 4oD Programmes list.
  • How do I find a programme to watch on Xbox?

    You can search for content by accessing the different menu options from the home page. 4oD Recommends presents viewing suggestions from our editors. Catch Up enables you to search for content by broadcast date. Genres enables you to search for content by category. Collections are programmes that our editors have grouped together by a common theme, so that you can discover new shows that suit your interests. Search enables you to find programmes by typing in the name of the show. When you've found the programme you are looking for, you will be taken to an Overview page which gives you specific details about the programme, including broadcast date, channel and a synopsis for all available episodes.
  • Do 4oD programmes include advertising?

    Programmes on 4oD are streamed with advertising before and sometimes during the show.
  • Why are some episodes in a Recently On tab and also in a Series tab?

    An episode will be included in the Recently On tab if it has been broadcast in the past 30 days on a TV channel. The same episode may also be included in a Series tab if it is part of an archive series which has been made available as part of the 4oD service on channel4.com or other devices. This helps content discovery so if you missed a programme which was broadcast recently or if you know that you want to watch a previous series or one of your favourite programmes you should be able to find the episode you are looking for by browsing through the search/A-Z menus.
  • How do I find a programme to watch on channel4.com?

    First, search in the 4oD Programme Finder to find the programme. The 4oD Programme Finder is located on the right-hand side of the 4oD homepage. Type in the first few letters of the title of your programme in the Search field, and it should appear as one of the options in the search result box below. Click on the relevant result to be taken to its 4oD pages. From the 4oD Programme Finder you can also select the 'See All' link. This will take you to a list of all the programmes for which we have full-length 4oD video. Click on the relevant programme name to be taken to its 4oD pages. If we do not have full-length 4oD video for a programme it will not appear in either the 4oD Programme Finder box or the 4oD Programmes list.
  • What is the difference between the ‘Search’ box and the ’4oD Programme Finder’ on channel4.com?

    The channel4.com website contains a large variety of content, ranging from programme and background information about the shows to clips and full-length videos that you can watch. The 'Search' box is a tool that can be used to navigate to the pages in the site that have further information about a particular programme. This could include episode synopses, articles, photos, related links, clips, full-length video and more. The 4oD Programme Finder is used specifically to find full-length video. If you type the name of a programme in the 4oD Programme Finder and we have video for that programme, you will be able to select the programme from the list of matches and be taken directly to a page where you can watch video. From the 4oD Programme Finder you can also select the 'See All' link. This will take you to a list of all the programmes for which we have full-length 4oD video. Click on the relevant programme name to be taken to its 4oD pages. If we do not have full-length 4oD video for a programme it will not appear in either the 4oD Programme Finder box or the 4oD Programmes list.
  • How can I watch 4oD on my android device?

    • Devices must have Android operating system versions 4.0 (‘Ice Cream Sandwich’) or 4.1 - 4.2 (Jelly Bean) to run the app.
    • The app will be available on all devices running Android 4.0 or higher but we have focussed our development and testing effort on the following devices: Google Nexus S, Google Nexus 4, Google Nexus 7, Google Nexus 10, Nexus Galaxy, Samsung Galaxy Note, Samsung Galaxy S3, Samsung Galaxy Tab 2 10.1 and HTC Desire S.
    • The app is not available for use on Amazon Kindle Fire or Kindle Fire HD.
  • What is DRM and what DRM solution does 4oD use?

    DRM stands for Digital Rights Management, which is a software system used to administer and protect the licences of video, music and other assets in a digital environment. 4oD uses Adobe's RTMP-E solution to prevent unauthorised access to Channel 4 programmes.
  • How do I use my remote control to navigate through the 4oD app on my Samsung IDTV?

    If you have a Samsung Smart Touch remote control, please use the following functions to navigate through the 4oD app: 1. Press the Smart Hub button to access the 4oD app from the Smart Hub area. 2. Use the track pad to navigate up/down and left/right, and press in the centre to select items. 3. The Colour button at the top of the track pad provides access to colour short-cut keys as indicated in the 4oD app, fast-forward and rewind, and exit functions. 4. The ‘i’ Info button can be found via the Menu button located at the bottom of the track pad to access further episode information. 5. Use the Number button to bring up the numeric keypad for PIN management. 6. Return allows you to go back up one level, or close the app if already at the top level. If you have a standard Samsung remote control, please use the following functions to navigate through the 4oD app: 1. Press the Smart or Media (name will vary depending on the remote) button to access the 4oD app from the Smart Hub area. 2. Use the arrow keys to navigate and press the Enter button to select items. 3. The Colour keys provide access to short-cuts as indicated in the 4oD app. 4. Use the ‘i’ Info button to access further episode information. 5. Use the numeric keypad for PIN management. 6. Return allows you to go back up one level, or close the app if already at the top level. 7. Exit button will close the app.
  • How do I find a programme to watch on Mobile 4oD?

    You can search for content by accessing the different menu options from the header at the top of each page. 4oD Recommends presents viewing suggestions from our editors. Categories enables you to search for content by genre. A-Z enables you to search for content alphabetically. Search enables you to find programmes by typing in the name of the show with the on-screen keyboard. You can also search for a particular episode by tapping on 'See all' from the 4oD Recommends and Catch Up menus, or by selecting the appropriate image in the Categories and A-Z Programme menus. You can switch between series, if more than one is available, by tapping on the buttons at the top of the screen. From this screen, you can also tap 'More' to view more detailed information about a particular episode, and navigate to 'previous' and 'next' episodes, if available.
  • How can I switch to full screen mode on my iPad?

    You can switch between viewing modes by tapping on the full screen icon on the playback bar. To access the playback bar, tap once on the video window. You can also pinch in or out of full-screen. Note - the iPhone and iPod touch devices only support full-screen viewing mode.
  • How do I access the new PS3 app?

    Please do the following to access the new service: 1. Highlight the 4oD icon in your TV/Video services section, press the triangle button and select ‘Delete’ from the menu. 2. Open My Channels in the TV/Video Services section on the XMB Menu and click on the 4oD icon to install the new app.
  • Where can I get the 4oD android app?

    It is available to download free from Google Play Store
  • How do I find content from the All Episodes screen on my Samsung IDTV?

    1. You can find a full list of episodes and programme information from this screen. 2. You can navigate to different series in the programme, if there are more are available, by scrolling through the series selector buttons displayed in the middle of the screen. 3. Click on the Info button to display the full episode summary and guidance text if applicable. 4. To initiate playback click enter on the episode thumbnail.
  • How do I find the 4oD app on my Xbox?

    Select Xbox Live Dashboard Click on apps Go to Apps Marketplace Select Video Select 4oD
  • How do I find 4oD content in the Catch Up area on my Samsung IDTV?

    1. Scroll up/down to find a particular date from the last 30 days, then click enter to select the date. 2. Once you have found the right date, navigate left/right to reveal earlier or later episodes for the day. Note, the default landing state will be around 8pm. 3. When you have found the right programme, you can press the Info button to display the episode summary, click enter to initiate playback or scroll down to select the All episodes button to find more episodes. 4. Return takes you back to the date list. 5. The channel filters at the top of the screen will limit the episode selection for that particular channel.
  • How do I find a programmes to watch on 4oD via Win8?

    You can search for content by accessing the different menu options on the main navigation: 4oD Recommends presents viewing suggestions from our editors. Catch Up enables you to search for content by broadcast date. Categories enables you to search for content by genre. Collections presents compilations of programmes linked by theme, subject matter or anything else our editors can come up with... A-Z enables you to search for content alphabetically. Search enables you to find programmes by typing in the name of the show with the on-screen keyboard. Once you have found a specific Programme, you can read more about it under the "About This Programme" tile. If you want to read more about a specific episode, you can open the "About This Episode" tile. On the Programme page, you find related shows via the "People Also Watched".
  • How do I find 4oD content in the A-Z area on my Samsung IDTV?

    1. Scroll through the letter grid to filter the programme list according to the first letter of a programme’s title, then click enter to select. 2. Once the programme list has loaded, navigate through the list to find a programme. A short synopsis is displayed in the left-hand side for each programme as you scroll through. 3. When you have found the right programme, click enter and you will be taken to the All episodes page for a full list of episodes.
  • Can I pre-book upcoming programmes?

    No, there is no functionality available to pre-book programmes before broadcast.
  • Does the Xbox have the resume play function?

    Yes, you can resume play on any show you started watching on your Xbox within the last 30 days.
  • How do I find 4oD content in the Search area on my Samsung IDTV?

    1. Scroll through the letter grid to select the relevant letters in your search. Click enter each time you want to select a character. 2. You will need to enter a minimum of two characters to initiate the search. As you select more letters, the search is narrowed down. 3. Once the programme you are looking for appears in the list, use the arrow keys or track pad to navigate to the programme title. A short synopsis is displayed in the left-hand side for each programme as you scroll through. 4. When you have found the right programme, click enter and you will be taken to the All episodes page for a full list of episodes.
  • How do I find a programme on 4oD via my Youview box?

    You can search for content by accessing the different menu options from the left hand navigation bar on the home page or by using Search.
  • How can I use the Xbox Kinect to select programmes on 4oD?

    If you have an Xbox Kinect device, you use this to navigate around 4oD. By using the Kinect, your hand gestures and voice commands will allow you to select different features in the app. The one feature that you can't control using voice command is Search.
  • What’s the best way to contact Channel 4?

    If you can’t find the answer to your question in our online FAQs, send us an e-mail and we'll endeavour to respond within 24 hours. Click on Contact Us
  • How can I find the programme I was watching earlier via iOS?

    You can search for a particular episode by date on the Catch Up menu, or you can search for your favourite programmes in the Categories, A-Z Programmes menus or Search. If the programme you were watching is no longer there, this could be due to the rights having expired. If you were watching the video prior to leaving the application, you may get an alert message to indicate that the content is no longer available.
  • Can I resume interrupted viewing via my iOS device?

    It is possible to resume playing an episode on 4oD on your iPad, iPhone or iPod Touch, providing this episode was the last item watched. If you leave the application before finishing a programme, on your return you will be able to start watching from where you left off (providing the programme is still on the service). Similarly, if you press 'Pause' or 'Done', you will be able to resume from the same point when you re-select that episode. If you want to go back to the beginning simply drag the playhead on the timeline bar back to the start.
  • Will my Network Provider charge me for using 4oD via my Samsung IDTV?

    Some Network Providers may charge you for the amount of data you use or impose limits which could impact the volume of 4oD content you can view on your device. You should check with your Network Provider if you are unsure about their charges or download limits.
  • How do I find 4oD content in the Collections area on my Samsung IDTV?

    1. Scroll through the list of collections to find a compilation of programmes linked by a theme. A short summary of each collection’s theme is displayed in the left-hand side of the screen. 2. Once you have found a collection that you are interested in, click enter to be taken to the full list of episodes for that collection. 3. You can then scroll through the episode list, and press the Info button to display the episode summary, click enter to initiate playback or scroll down to select the All episodes button to find more episodes for that programme.
  • Can I use 4oD on my Samsung IDTV when I’m not connected to the internet?

    You can only watch 4oD when you are connected to the internet, as it is a streaming service.
  • How can I find the programme I was watching earlier via Win8?

    You can search for a particular episode by date on the Catch Up menu, or you can search for your favourite programmes in the Categories, A-Z or Search. If the programme you were watching is no longer there, this could be due to the rights having expired.
  • How can I find the show I was watching earlier on my Youview box?

    4oD History is the best place to start looking for programmes you were watching. If the programme you were watching is no longer there, this could be because its 4oD rights have expired. If you were watching the video prior to leaving the application, you may get an alert message to indicate that the content is no longer available. If you leave the service before finishing a programme, on your return you will be able to start watching from where you left off (providing the programme is still on the service).
  • How do I find 4oD content in the Categories area on my Samsung IDTV?

    1. Scroll up/down and then click enter to select to change the category. 2. Once the particular category has loaded, navigate through the grid to find a programme. A short synopsis is displayed in the left-hand side for each programme as you scroll through. 3. When you have found the right programme, click enter and you will be taken to the All episodes page for a full list of episodes.
  • What are Collections on Youview?

    Collections are programmes that our editors have grouped together by a common theme, so that you can discover new programmes that suit your interests
  • How can I find the programme I was watching earlier via my Android device?

    You can sign in any time via the Settings section. Remember that if you are not signed in you will be prompted to do so every time you attempt to watch one our archive programmes.
  • What content can I find on 4oD?

    4oD offers a selection of programmes recently broadcast on Channel 4, E4, and More4 for up to 30 days and thousands of hours from the Channel 4 archive via channel4.com. Select or search for programmes to watch on 4oD through your preferred device. A large selection of archive material is available outside of channel4.com on iPhone, iPad, Android, PS3, Xbox, Samsung IDTV and Sky.

My 4oD

  • I want to resume play and it won’t let me, why?

    It might be for several reasons: -          You were signed in when you watched the episode and now you are signed out, or vice versa -          You were signed in with a different Channel 4 account -          You were not the Xbox primary user when you watched the episode, so the resume point was saved against the primary user’s history and not yours
  • How do I use the resume function on Xbox?

    Just find the programme you’ve watched, via your My 4oD History, or any other sections, and press play. You’ll be asked to resume from where you left or play from the beginning.
  • How long will shows I add to My Favourites remain there for?

    4oD shows you add to your Favourites will remain there until you choose to remove that show. If there are no 4oD episodes currently available for that show will appear as “unavailable”.
  • If I add a show to my Favourites or an episode to my Playlist on Xbox, will I find them in My 4oD on Channel4.com?

    Yes, your accounts on Channel4.com and on Xbox are in synch. It might take up to 1 hour for the changes on Xbox to reflect on Channel4.com. If you want the changes to appear immediately on Channel4.com, you can sign out and sign back into your Channel 4 account and My 4oD on Channel4.com will be updated.
  • Can I clear my History, Favourites or Playlist on 4oD on Xbox?

    As a signed in user you can remove individual episodes from your History by going to the My 4oD section from the app menu, selecting “History” and “Edit History” on the top left corner. Once you’ve done that, you can either select individual episodes to delete or delete them all via the “Clear All” option on the right.
  • Can anyone see My History, Favourites or Playlist in My 4oD on Xbox?

    If you stay signed in to Channel 4 when you close your 4oD app on your Xbox, next time you open the app you’ll still be signed in and your My 4oD will be visible. If you don’t want this, please sign out from Channel 4 before exiting the app, by going to Settings -> Sign Out.
  • What is My 4oD Favourites on 4oD on Xbox?

    You need to register and/or sign in to use My 4oD Favourite Shows. By selecting “Add show to Favourites” you can save all the 4oD shows you watch regularly in one place. Once you have added a show to your Favourite area, 4oD will flag all the unwatched 4oD episodes from that show available for you to watch. You can add up to 50 shows to your Favourite Shows list.
  • What is My 4oD History on 4oD on Xbox?

    Once you’ve signed in to Channel 4, My 4oD History will remember the last 50 episodes you’ve watched or started watching. You can access this History from the My 4oD section on the menu, and resume partially watched episodes from there. If you are signed in to Channel4.com with the same Channel 4 account, everything you’ve watched there will appear on 4oD on your Xbox and vice versa.
  • What is My 4oD Playlist on 4oD on Xbox?

    You need to register and/or sign in to use My 4oD Playlist. By selecting “Add episode to playlist” on the episode page, you can add 4oD episodes to your My 4oD Playlist. Use Playlist to schedule an evening's viewing or simply create a list of episodes you want to remember to watch.   You can add up to 50 episodes to your Playlist.
  • Can anyone see My History in My 4oD on channel4.com?

    If you sign in to view and manage My 4oD only you can see the shows stored in your History or saved in your Playlist and Favourite Shows. If you chose to leave the “Remember me” option pre-ticked when you first or last signed in, and are using a shared or public computer, be aware that others who visit Channel4.com on that machine will be able to view your My 4oD preferences and personal account details unless they sign you out first. To avoid this, always sign out when you have finished watching 4oD or using Channel4.com. The sign out link is located in the top right hand corner of the screen.
  • What is My 4oD History on channel4.com?

    My 4oD History automatically remembers the last two 4oD episodes watched on Channel4.com on the computer you are using. Use My History to remind yourself what you last watched on 4oD or finish watching an episode you started to watch on a previous visit. If you register and/or sign in, My 4oD History will only remember 4oD episodes watched by you.  You can access this History from other machines providing you sign in each time. As a signed in user My 4oD History will remember the last 15 episodes you watched.
  • What is My 4oD Favourite Shows on channel4.com?

    You need to register and/or sign in to use My 4oD Favourite Shows. By clicking on the Favourite Show buttons promoted across 4oD on Channel4.com you can save shortcuts to all the 4oD shows you watch regularly in one place. Once you have added a show to your Favourite Shows area, 4oD will flag whenever there are new 4oD episodes from that show available for you to watch. You can add up to 50 shows to your Favourite Shows list.
  • What is My 4oD Playlist on channel4.com?

    You need to register and/or sign in to use My 4oD Playlist. By clicking on the Playlist buttons promoted across 4oD on Channel4.com you can add 4oD episodes to your My 4oD Playlist. Use Playlist to schedule an evening's viewing or simply create a list of shows you want to remember to watch. You can add up to 50 episodes to your Playlist
  • Can I access My 4oD outside of channel4.com e.g. on my iPad or PS3?

    My 4oD is currently only available on Channel4.com
  • How long will 4oD episodes I add to My Playlist on channel4.com remain there for?

    4oD episodes you add to your 4oD Playlist will remain there until you have watched them at which point they will automatically move to your My 4oD History. 4oD episodes in your Playlist that are no longer available to watch will be flagged as unavailable.
  • What is My 4oD Playlist on channel4.com?

    You need to register and/or sign in to use My 4oD Playlist. By clicking on the Playlist buttons promoted across 4oD on Channel4.com you can add 4oD episodes to your My 4oD Playlist. Use Playlist to schedule an evening's viewing or simply create a list of shows you want to remember to watch. You can add up to 50 episodes to your Playlist.
  • Can I clear my History on channel4.com?

    If you are not a registered user and signed in when using My 4oD you can remove 4oD episodes from your History by finding and deleting your Channel 4 cookie. Search for the Cookie called C4_History_Anonymous on your computer and delete it. As a signed in user you can remove individual episodes from your History by selecting the 4oD episode and clicking the “Remove” button.
  • How long will shows I add via channel4.com to My Favourite Shows remain there for?

    4oD shows you add to your Favourite Shows will remain there until you choose to remove that show. If there are no 4oD episodes currently available for that show we will indicate that. When 4oD episodes become available we will flag that there are new 4oD episodes available for you to watch.
  • Can anyone see My History in My 4oD on channel4.com?

    If you sign in to view and manage My 4oD only you can see the shows stored in your History or saved in your Playlist and Favourite Shows. If you chose to leave the “Remember me” option pre-ticked when you first or last signed in, and are using a shared or public computer, be aware that others who visit Channel4.com on that machine will be able to view your My 4oD preferences and personal account details unless they sign you out first. To avoid this, always sign out when you have finished watching 4oD or using Channel4.com. The sign out link is located in the top right hand corner of the screen.
  • Can anyone access My 4oD History, Playlist or Favourite Shows if I sign in to channel4.com?

    If you sign in to view and manage My 4oD only you can see the shows stored in your History or saved in your Playlist and Favourite Shows. If you chose to leave the “Remember me” option pre-ticked when you first or last signed in, and are using a shared or public computer, be aware that others who visit Channel4.com on that machine will be able to view your My 4oD preferences and personal account details unless they sign you out first. To avoid this, always sign out when you have finished watching 4oD or using Channel4.com. The sign out link is located in the top right hand corner of the screen.
  • What is My 4oD Favourite Shows on channel4.com?

    You need to register and/or sign in to use My 4oD Favourite Shows. By clicking on the Favourite Show buttons promoted across 4oD on Channel4.com you can save shortcuts to all the 4oD shows you watch regularly in one place. Once you have added a show to your Favourite Shows area, 4oD will flag whenever there are new 4oD episodes from that show available for you to watch. You can add up to 50 shows to your Favourite Shows list.
  • What is My 4oD History on channel4.com?

    My 4oD History automatically remembers the last two 4oD episodes watched on Channel4.com on the computer you are using. Use My History to remind yourself what you last watched on 4oD or finish watching an episode you started to watch on a previous visit. If you register and/or sign in, My 4oD History will only remember 4oD episodes watched by you. You can access this History from other machines providing you sign in each time. As a signed in user My 4oD History will remember the last 15 episodes you watched.

Parental Control and PIN

  • I’ve forgotten my PIN, how do I reset on Win8?

    I've forgotten my PIN. How can I reset this? Please contact us. A member of Customer Support will be in touch by email within 24 hours to provide instructions on how to reset your PIN.
  • How do I disable a PIN on Win8?

    Go to the Charm Bar and then select Parental Controls.  The page will inform you that you have set up a PIN. Enter your 4-digit PIN and click on the Disable PIN button. This should disable your current PIN.
  • How do I set a PIN via Win8?

    Go to the Charm Bar and then select Parental Controls.  Enter a 4-digit PIN,  select the age-rating and then accept Terms of Use. This will ensure a PIN is required every time you watch age rating content.
  • I’ve forgotten my PIN, how do I reset this on my Youview box?

    Go to the Settings section on the YouView main menu. You can reset your PIN by answering the security question you entered when setting up the PIN.
  • How do I disable a PIN on my Youview box?

    You can disable the PIN by going to the Settings section which can be accessed from the YouView main menu.
  • How do I set a PIN on my Youview box?

    You can set the PIN by going to the Settings section which can be accessed from the YouView main menu.
  • How do I change the level the PIN is set to on iOs device?

    You will need to disable your existing PIN and set up a new PIN at the other level. Go to the Parental Control Page here. The page will inform you that you have set-up a PIN and the level at which you set it. Enter your 4-digit PIN and click on the Disable PIN button. This should disable your current PIN. Then select the level you want to set the PIN at, and re-enter your 4-digit PIN.
  • How do I disable a PIN on an iOs device?

    Go to the Parental Control page. The page will inform you that you have set up a PIN. Enter your 4-digit PIN and click on the Disable PIN button. This should disable your current PIN.
  • I’ve forgotten my parental control PIN on PS3, how do I reset this?

    Please contact us at www.channel4.com/contact. A member of Customer Support will be in touch by email within 24 hours to provide instructions on how to reset your PIN.
  • How do I disable a parental control PIN on PS3?

    To disable your PIN press the R1 button on your DUALSHOCK®3 wireless controller or remote control to activate the Parental Control window. The page will inform you that you have set up a PIN. To enter your 4-digit PIN press the L1 button to decrease the number, or R1 to increase the number and the X button to confirm your selection, then click on the Deactivate PIN button.  This should disable your current PIN.
  • How do I set a parental control PIN on PS3?

    To set a PIN press the R1 button on your DUALSHOCK®3 wireless controller or remote control to activate the Parental Control window. You can set the PIN at two levels, over 16 years of age or over 18 years of age. You will be asked to confirm you have read the Terms of Use and specify a 4 digit PIN. To set the PIN press the L1 button to decrease the number, or R1 to increase the number and the X button to confirm your selection.
  • How do I disable a PIN?

    Go to the Parental Control page. The page will inform you that you have set-up a PIN and the level at which you set it. Enter in your 4-digit PIN and click on the DISABLE PIN button. This should disable your current PIN.
  • What is UKCCIS and are Channel 4 members?

    Channel 4 is a member of the UK Council for Child Internet Safety. Click here to learn more.
    4Viewers
  • How do I change the level/disable the PIN on Xbox?

    Please contact us, via the Contact Us tab below and we'll send you through the details of how to reset.
  • Will my Xbox Family Centre safety settings work in 4oD?

    The Xbox Family Centre safety settings will not work in 4oD. You must set up a new Parental Control PIN in 4oD.
  • I’ve forgotten my PIN. How can I reset this?

    Please send us a mail using the contact us form at www.channel4.com/contact and we'll endeavour to respond within 24 hours to provide instructions on how to reset your PIN.
  • How can I restrict access to age rated programmes on my Xbox?

    The first option is Instant Access which mean that every time you select a programme that is age rated, you will only be asked to confirm you are over 16 or 18 years of age, depending on the type of content selected. The second option is to set up 4oD PIN Access. By selecting this option you can set up a 4oD PIN number, then if you, or anyone else using your Xbox, tries to view a programme that is age rated, a request for confirmation that the viewer is over 16 or 18 will be required along with a PIN number and without the PIN, the programme will not play.
  • How is content restricted to ensure children and young people are unable to access unsuitable content?

    Not all 4oD content is suitable for younger audiences. Such content will have guidance notes displayed, which provide warnings about the programme’s content. Some content will also be assigned an age rating of either 16 or 18. You have two choices on how to protect children and young people from accessing such content. Instant Access: The first time you select a programme with a guidance warning you will be asked to confirm you are over 16 or 18 years of age, depending on the type of content selected. After you have done this once you will be able to watch other programmes that have guidance warnings, without needing to re-confirm your age. The next time you access the service you will again be asked to confirm your age the first time you select a programme with a guidance warning. PIN Access: By selecting this option you can set up a PIN number. Then if you (or someone else with access to your computer) try to view a programme on Channel4.com with a guidance warning you will be asked to confirm you are over 16 or 18 years of age, depending on the type of content you tried to access, and will be required to enter your PIN. You will need to enter the PIN once per session. The next time you use the service and request a programme with a guidance warning you will be asked for the PIN. It is possible to disable the PIN at any time. You will need to enter the PIN correctly in order to do this.
  • How do I set up a PIN just on 18 rated content?

    Go to the Parental Control page where you can specify that you want a PIN to be set up on 18 rated content. Select this option and enter in your 4-digit PIN.
  • How do I change the age level that the PIN is applied to?

    For channel4.com, iPad, iPhone and iPod Touch You will need to disable your existing PIN and set-up a new PIN at the other level. Go to the Parental Control Page here. The page will inform you that you have set-up a PIN and the level at which you set it. Enter in your 4-digit PIN and click on the DISABLE PIN button. This should disable your current PIN. Then select the option that you want to set the PIN at, and enter a 4-digit PIN for this level. For PS3 Go to the Parental Control screen and click on 'Change Age Restriction'
  • How do I set a 4oD PIN in Xbox?

    To set the 4oD PIN, you need to access the Parental Control menu, which you will find in the Help section. You can set the PIN to one of two levels, over 16 years of age or over 18 years of age. Once you've confirmed you have read the Terms and Conditions, you can then specify a 4-digit PIN.

Registration and Sign In

Technical Information

  • Does Win8 support DNLA and TV-Out (HDMI) output?

    HDMI playback is enabled on Windows 8 so you can enjoy the 4oD experience on a large screen by connecting your device to a TV via an HDMI cable.
  • Does 4oD work on rooted Android devices?

    For security reasons and to protect the rights of our content partners 4oD is not supported on rooted Android devices.
  • What are the minimum operating requirements to watch 4oD?

    Channel4.com For 4oD programmes and video clips the video is viewed in flash, and therefore you will need to have Adobe Flash 10.2 or higher. Mac users will need Adobe Flash 10. You can download Flash at www.adobe.com. Some of our Flash video, (mainly short-form video clips across channel4.com and E4.com), is delivered using the Brightcove platform and video player, and you can see the systems requirements on their website: Brightcove For you to enjoy the best possible user experience we recommend that you have the following:
    • Latest version of Microsoft Windows or OSX.
    • A broadband internet connection.
    • We recommend use of the service with the following browsers: Internet Explorer 6.0 or higher, Firefox latest versions of 2.0 or 3.0, Safari - latest version. The site will work with other browsers, but the user experience may not be as satisfactory.
    • Javascript should be turned on in your browser.
    • Cookies enabled (Internet Explorer security settings set to medium).
    4oD on iOS
    • The 4oD on iOS app is only available with an internet connection; you can browse using 3G/4G or Wi-Fi connectivity, but video playback is only available on Wi-Fi.
    • You need iOS 6.1 or above to use the 4oD application. You can check which operating system your iPad, iPhone or iPod Touch is currently using by going to Settings > General > About - and scrolling down to Version.
    • Older generation devices are not supported – these include iPhone 3G and second generation iPod Touch devices.
    4oD on Xbox
    • You will need to have Xbox LIVE Gold membership.
    • A broadband internet connection connected to the Xbox.
    • You will need to download the 4oD app from the ‘Apps’ section of Xbox LIVE.
    • HDMI 2 compatible TV
    4oD on YouView
    • YouView set top box.
    • A broadband internet connection connected to the YouView Box with a minimum speed of 3MB.
    • You must accept 4oD Terms and conditions to watch 4oD content
    4oD on PS3
    • You will need to have a Sony PSN account.
    • A broadband internet connection connected to the PS3.
    • To download the 4oD app to your PS3, make sure you are signed in and the PS3 is connected, and then select the TV icon on the XMB (Xross Media Bar) and opt for the 4oD icon.
    Mobile 4oD
    • You can access the service on smartphones or tablets that are Flash 10.1 (or higher) enabled.
    • Operating systems supported include: Android 2.2 or 2.3 (note, newer versions of Android, including Jellybean may not work), RIM QNX for BlackBerry PlayBook, HP webOS for HP TouchPad.
    • To access the Mobile 4oD service from your smartphone or tablet, please go to m.channel4.com/4od from your device’s internet browser.
    Cookies enabled to support parental controls and resume playback
  • Can I re-size the pop-out player on channel4.com?

    Yes. 4oD is available to view in-page in standard Windows setting size and also in full screen mode but you can also watch it as a pop-out in three different sizes. These sizes are fixed so you cannot drag the window to alter the dimensions. You can select these options by clicking on the pop-out and full screen icon in the player controls.
  • Can I use 4oD via channel4.com using Mac and Linux?

    The 4oD service on channel4.com is available to Mac and Linux users. Mac and Linux users can enjoy the 4oD experience and watch a selection of programmes broadcast on Channel 4, More4 and E4 in the past 30 days, as well as classics from the Channel 4 archive.
  • How do I enable JavaScript on Firefox and Safari?

    To enable JavaScript, please follow the instructions below for your specific browser: For Firefox 3.0 on Mac
    • Open Firefox
    • Click "Firefox" on the menu bar
    • Click "Preferences..."
    • Select the "Content" section
    • Ensure the "Enable JavaScript" box has a tick next to it.
    • Close Window
    For Firefox 3.0 on PC
    • Open Firefox
    • Click "Tools" on the menu bar
    • Click "Options..."
    • Select the "Content" section
    • Ensure the "Enable JavaScript" box has a tick next to it.
    • Select 'OK'
    • Close Window
    For Safari on Mac
    • Open Safari
    • Click "Safari" on the menu bar
    • Click "Preferences..."
    • Select the "Security" section
    • Ensure the "Enable JavaScript" box has a tick next to it.
    • Close Window
    For Safari on PC
    • Open Safari
    • Click "Settings" icon (looks like a wheel) on the menu bar
    • Click "Preferences..."
    • Select the "Security" section
    • Ensure the "Enable JavaScript" box has a tick next to it.
    • Close Window
  • I receive a Digitial Rights (DRM) error (3322). What can I do?

    This may be fixed by resetting your Flash video licenses. To do this, please click “Reset License Files” on the following page. http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager08.html
  • The play button missing on channel4.com, what can I do?

    Please find out which version of the Flash Player you currently have installed. Go to this page http://www.adobe.com/software/flash/about/(opens in a new window) in your usual web browser. There should be a small box about half way down the right hand side of the page headed 'Version Information'. This is your current Flash version. Please note down the details. Then upgrade to or reinstall the latest version as it is possible your Flash Player may be corrupt. To do this, click on the following link to go to the Flash Player Download Center: Get Adobe. This should take you to a page with a big button with 'Agree and Install', click and follow any further instructions from Adobe. This should install the latest version of Flash. You can re-check that you have the latest version installed by repeating the step above if required. Try to watch something on 4oD.
  • Do you support AirPlay and TV-Out (HMDI) for the 4oD iOS App?

    Sorry, but we don't currently support Airplay or HDMI. Enabling AirPlay or HDMI requires specific content rights, which we don't currently own.
  • How can I change my screen resolution to view my programmes better on channel4.com?

    We recommend you view programmes on your computer with a screen resolution of 1024 x 768 and 32-bit colour display. To set your screen resolution you should: XP user:
      1. Go to the 'Start' menu, then 'Control Panel',
      2. Click on 'Display' and then 'Settings', and change the screen resolution.
        1. Open Display Settings by clicking the Start button, clicking Control Panel, clicking Appearance and Personalization, clicking Personalization, and then clicking Display Settings.
        2. Under Resolution, move the slider to the resolution you want, and then click Apply.
    Vista User: You can watch programmes in small, medium or full-screen view by clicking on the icons in the top right hand corner of both the 4oD player.
  • What version of Flash is required by Mobile 4oD?

    Mobile 4oD only works on devices that have version Flash 10.1 or higher. If you have an older version, the service will detect this and display a message each time you choose to play a programme. You will be given the option to upgrade to a later version of Flash or if you are on an Android device you can visit the Android Market and search for 'Flash Player' to download the latest version.
  • How can I re-size the pop-out player window on channel4.com?

    If, when you try to re-size the pop-out player the controls are hidden and you can no longer control the video, the best approach to re-sizing the pop-out player window is to use the re-size buttons in the window itself. You can drag the window to re-size it, but this is not guaranteed to provide you with the best user experience.
  • How do I update my 4oD app for iPad, iPhone, iPod Touch?

    We have released a new version of the 4oD App for iPad, iPhone and iPod Touch, version 2.6. If you have already installed the 4oD app you need to update to this latest version in order to watch programmes. To update your app go to the iTunes App Store and search for ‘4oD’, then click on the blue ‘Update’ button and enter your iTunes Apple ID password.
  • How do I improve sound on my computer?

    To adjust the volume of video in the channel4.com Player, click and drag the volume indicator in the control panel below the main image. If you are unable to increase the volume to an adequate level, check the Main volume and Wave volume of your computer system, which will override the volume level of the channel4.com player. You can usually access your system volume by clicking on the speaker icon in the lower right-hand corner of the Windows Task Bar. Ensure you have mute unchecked and all external speakers connected properly. Speaker settings: To view your PC's speaker setting go to your PC's Control Panel and open the Sounds and Audio Devices control. In the Sound and Audio Devices Properties dialog, go to the Volume tab and in the Speaker settings section click the Advanced button. In the Advanced Audio Properties dialog, go to the Speakers tab and verify that your Speaker set-up is configured to match your PC's speaker configuration. If you have a six speaker 5.1 stereo system, select 5.1 surround sound speakers from the Speaker set-up drop down. Alternatively, if your PC has stereo speakers or you are using a laptop, select the appropriate stereo setting from the Speaker set-up drop down. If your Speaker set-up is set to a mono setting, you should change the setting to an appropriate stereo setting (as some videos encoded with 5.1 surround sound experience low centre channel sound if your PC's Speaker set-up is set to a mono setting). In most cases turning up the volume control and adjusting the speaker settings will allow sound to play properly. Please consult your computer manual/help for additional troubleshooting regarding sound settings specific to your computer.
  • What operating systems are supported on Mobile 4oD?

    We support the following operating systems: Android 2.2 and above (including Honeycomb based tablets), HP's webOS for the HP TouchPad, and RIM's QNX platform for the BlackBerry PlayBook. We have developed and tested the service on a number of leading manufacturer's devices as well as on a number of browsers, however, the service is available on a best efforts basis only, and we cannot guarantee that the service will work on all devices, due to differing browser, manufacturer or network service provider settings. For iOS devices you can download the 4oD Catch Up App from the Apple App Store.
  • Which iOS version should I have to watch 4oD on the iPad, iPhone or iPod Touch?

    The 4oD application on the iPad, iPhone or iPod Touch, only works on iOS6.1 or above. If you have an older iOS version or are using an older iOS device that is no longer supported, including iPhone 3G and 2nd generation iPod touch devices, you won't be able to download the app until you upgrade your operating system. You can check which operating system your iPad, iPhone or iPod Touch is using by going to Setting>General>About and scrolling down to Version.
  • Why can’t I hear any audio when I’m watching a programme via iPad, iPhone or iPod Touch?

    If you've having problems with the audio on 4oD, please check that you have not accidentally turned your device to 'silent mode'. This mode can be activated by the small button next to the volume up/down controls on the side of your device. If the button is switched to the left, a small orange circle appears and the audio is set to 'mute'. If the button is switched to the right, the red circle disappears and you can set the audio volume to the desired level. For iPad 2 users, you can check whether the must button is activated from Settings>General and on the right-hand volume check the settings for Use Side Switch. Volume level is adjusted either by pressing the volume up/down controls on the side of your device or by double-clicking on the 'Home' button and moving your finger along until you get to the left-most position where you will see a volume slide, which can then be controlled by sliding your finger left to right.
  • How do I change my screen resolution to get the best out of 4oD on Xbox?

    We recommend you set your screen resolution to 1080p on your HDTV and use HDMI cabling to connect to your Xbox. Please refer to your television’s instruction manual on how to change your settings.
  • Can I use 4oD on Xbox when I’m not connected to the Internet?

    Sorry, but you can only watch 4oD when you're connected to the Internet as its a streaming service with no download facility.
  • Can I log out of the 4oD iOS App?

    Registering as a user on the iPad, iPhone or iPod Touch doesn't currently log the user in, so there is no log out feature. We are constantly looking at how we can improve our products and personalised features are something that we are investigating. Part of bringing personalised features to our users would be a full ability to register, log in and log out.
  • What is the best screen resolution to watch 4oD on my Samsung IDTV?

    We recommend you set your screen resolution to 1280x720 (720p). Please refer to your television’s instruction manual on how to change your settings.
  • Can I use cellular (3G/4G) connectivity to watch programmes on 4oD?

    If you're using iPad, iPhone or iPad Touch to access 4oD, you can browse and search using 3G or Wi-Fi connectivity, but you can only WATCH programmes with Wi-Fi connectivity to guarantee that you have the best viewing experience. If you’re using another mobile device, e.g. Android, you can browse and watch programmes with 3G/4G or Wi-Fi connectivity. Please note your operator may charge you for 3G/4G data that you use to watch it. If you are unsure how much 3G data costs on your tariff, please contact your network operator.
  • Do I need to enable Javascript on channel4.com and if so, how do I do that?

    Yes, you need Javascript enabled for 4oD. To enable JavaScript in IE go to:
    • Tools, Internet Options in the menu bar of Internet Explorer.
    • Click on the Security tab - Make sure the Internet zone is highlighted
    • Click on Custom Level to bring up your Security Settings
    • Scroll down the list for the Active scripting option
    • Make sure that Enabled is selected
    • Click OK to close the Security Settings window
    • Click OK to close the Internet Options window
    To enable JavaScript in Firefox (PC):
    • Open Firefox.
    • On the Tools menu, click Options.
    • Click on the Content icon.
    • Check the box next to Enable JavaScript.
    • Click the Advanced button to open the Advanced JavaScript Options box.
    • Check the boxes under Allow scripts to section that you want to allow.
    • Click OK
    To enable JavaScript in Firefox (MAC):
    • Select Preferences from the Firefox menu.
    • In the pop-up window, click the Content icon.
    • Check the Enable JavaScript check box.
    • Close the window.
    To enable JavaScript in Safari (MAC):
    • Select Preferences from the Safari menu.
    • Click Security.
    • Check Enable JavaScript.
    • Close the window.
    • Click Reload.
    To enable JavaScript in Google Chrome (PC):
    • Right click Google Chrome's shortcut icon and choose Properties.
    • In the target field, append "-enable-java" at the end of execute path "C:\Documents and Settings\Administrator.XXXXXX\LocalSettings\ApplicationData\Google\Chrome\Application\chrome.exe" -enable-javascript Where XXXXXX is, this is the user or administrator. In most cases, this is your name.
  • If I use Firefox or another browser, can I still use 4oD on channel4.com?

    You will be able to use the 4oD service in a Firefox browser. There are no specific Firefox browser requirements, however we recommend that you use the latest version of Firefox for the best user experience. If you use Safari, again we recommend that you use the latest version. If you use a browser other than IE, Firefox or Safari, you should be able to access this site; however, the user experience may not be as satisfactory.
  • How do I add a bookmark or shortcut to my Home Screen?

    To help you access 4oD quickly, simply add a bookmark or shortcut on your device. On an Android device: 1. From your browser window tap on the Settings button on your device 2. Tap on the 'More' button on the screen 3. Depending on your device you will be presented with the following options: a) Add bookmark b) Add shortcut to home (not available on all devices) 4. If you have added a bookmark, you can access this at any time from your browser by tapping on the Settings button, and then tap on the Bookmarks icon (the location of the icon varies per device, but can be located at the bottom of the screen, or next to the address bar) 5. If your device does not offer the 'Add shortcut to home' option, you can still add the bookmark to your home screen. To do this: a) Go to your home screen b) Press and hold down on the location you want to add the shortcut c) Tap on 'Shortcut' d) Tap on 'Bookmark' to open your Bookmarks page e) Select the Mobile 4oD bookmark link to save this to your home screen. On a Blackberry PlayBook device:  1. From your browser window tap on the bookmark icon (white star with a + sign next to the address bar) 2. You will be presented with two options: a) Add to Bookmarks b) Add to Home Screen 3. You can rename the bookmark if required, then press 'save' 4. The Mobile 4oD bookmark is then automatically saved to the 'All' area on the home screen. To move this to a new location, e.g. Favourites, just drag and drop to the required folder. On an HP TouchPad device:  1. From your browser window tap on the Bookmark icon (clock and bookmark sign next to the address bar) 2. Tap on the Add Bookmark icon (bookmark with a + sign at the bottom of the screen) 3. This will add the page to your bookmarks list which you can access at any time by tapping on the Bookmark icon from your browser
  • Can I use 4oD when I’m not connected to the internet?

    Unfortunately, you can only watch 4oD when you are connected to the internet as it is a streaming service.
  • Will you install any programmes on my computer?

    No programmes are installed on your machine when you view 4oD, although you might need to upgrade your existing software. For example, you will need to use Flash version 9.0.124 or higher. Mac Users will need to use Flash Version 10.
  • Which smartphones and tablets are supported for use with 4oD?

    The app will be available on all devices running Android 4.0 or higher but we have focused our development and testing effort on the following devices: Google Nexus S, Google Nexus 4, Google Nexus 7, Google Nexus 10, Nexus Galaxy, Samsung Galaxy Note, Samsung Galaxy S3 and Samsung Galaxy Tab 2 10.1.
  • Will my ISP charge me for using 4oD?

    Some Internet Service Providers (ISPs) impose limits which could impact the volume of 4oD content you can view. You should check with your ISP if you are unsure about their download limits.
  • What format are the videos on channel4.com?

    The videos are all H.264 MP4 format.
  • What version of the Android operating system is required to operate 4oD?

    4oD will be available for download in the Google Play store if your device is running the Android operating system 4.0 or higher.
  • Does 4od via android support DNLA and TV-Out (HDMI)?

    This feature has not been enabled on Android devices by Channel 4, so unfortunately we are not able to support it.

Troubleshooting

  • Why can’t I hear any audio when I am watching a programme via iPad, iPhone or iPod Touch?

    Please check you have not accidentally turned your iPad, iPhone or iPod Touch to Silent mode. Silent mode can be activated by the small button next to the volume up/down controls on the side of your device. If the button is switched to the left a small orange circle appears and audio is set to 'mute'. If the button is switched to the right the red circle disappears and you can set the audio volume to the desired level. For iPad 2 users, you can check whether the mute button is activated from Settings > General and in the right hand column check the setting for Use Side Switch. Volume level is adjusted either by pressing the volume up/down controls on the side of your iPad, iPhone or iPod Touch, or by double-clicking on the Home button, and moving your finger along until you get to the left-most position where you will see a volume slider, which can then be controlled by sliding your finger left or right.
  • When using 4oD on Win8 why am I getting a message saying that video failed to play?

    Although you have upgraded to Windows 8 it may be that your existing hardware and or video/audio driver combination does not support the playback of our programmes.  Our assets are protected and will not play out if drivers are not correctly certified as your system does not guarantee the required level of output protection.  You could try running a Windows Update or contact your hardware manufacturer to obtain their latest WHQL certified drivers which may resolve this issue.
  • Why can’t I hear any audio when I am watching a programme via Win8?

    Please check you have not accidentally turned your device to Silent mode. Silent mode can be activated by the small button next to the volume up/down controls on the side of your device. Volume level is adjusted either by pressing the volume up/down controls on the side of your device.
  • Having trouble getting videos to play via Win8?

    The first and easiest thing to check is that you are connected to the internet.  Open the Charm bar and select Settings.  Your connectivity and available networks will be displayed. The next thing to check is that you have downloaded all the latest Windows 8 updates.  To check, open the Charm bar and select Settings.  Then choose Change PC Settings and navigate to the Windows Update settings menu.  Then click the Check for Updates Now button and see if it finds any.  Install all available updates. If that doesn't work, you will need to manually update your device drivers using the Device Manager.  Open Search from the Charm bar.  Select Settings, and search for device manager.  Click on Device Manager which will launch in desktop mode.  Then select the device driver you would like to update - in this case Display Driver - and select Update Driver Software. Failing that, please contact your device manufacturer.
  • Why can’t I hear any audio when I am watching a programme via Android?

    Please check you have not accidentally turned your device to Silent mode. Silent mode can be activated by the small button next to the volume up/down controls on the side of your device. Volume level is adjusted either by pressing the volume up/down controls on the side of your device.
  • What should I do when I see an error message on Youview?

    Sometimes the service may be interrupted and you will be unable to browse or watch a show. In this case you will see an error message with a code.  You should take note of the code and if you want to follow up further, you can submit your query at youview.com if starts with YV or Channel 4 if it starts with C4.
  • I receive a Digital Rights (DRM) error (3338) or (3343). What can I do?

    Please ensure you are using the latest version of Flash. http://get.adobe.com/flashplayer/ Please restart your browser before trying to use 4oD again.
  • I receive a Digital Rights (DRM) error (3321), (3307) or (3368). What can I do?

    If you use Chrome and are prompted to allow www.channel4.com to access your computer, please click ‘allow’. More information can be found here. http://helpx.adobe.com/adobe-access/kb/error-3321.html If, after clicking ‘allow’ in Chrome, you still get DRM error 3307, you should restart Chrome or try another browser. There is a known issue which will be resolved shortly.
  • A Digital Rights error has occurred. What can I do?

    We're aware that some viewers are getting a message regarding a 'digital rights error' when trying to watch some of our US programmes via our 4oD service on Channel4.com. We are working to rectify this, but in the meantime, here are a couple of tricks which may help in the short-term.
    • Try viewing via a different browser
    • If that doesn't help, uninstall and reinstall Flash
    Uninstall Flash using the instructions from Adobe here. For Windows users - THIS LINK For Mac users - THIS LINK After that, re install Flash using THIS LINK
  • I’m having problems with streaming, what can I do?

    Streaming requires an internet connection that's free of bottlenecks. However, the internet isn't a direct pipeline from the source to you. Streamed content passes through many other computers on its way to your PC via your ISP. If any one of them is carrying too much other traffic, the streamed content may be interrupted and pause. Our streamed content is 'buffered' to help prevent such problems, but sometimes delays are unavoidable. Usually the delay only lasts a few seconds, and the stream picks up where it stopped. Streaming problems are more likely to occur on a slow computer or device that has a smaller memory and processing power. Even with a fast computer or device, if you have too many applications open it could slow down your media streaming. If you notice things are sluggish, close all unnecessary applications and windows on your computer or device. The faster your network connection (modem, cable, DSL) and computer speed (in megahertz), the higher the quality of the stream.
  • Ad-blocking software may be causing problems with 4oD on channel4.com, what can I do?

    Some ad-blocking software can prevent play buttons from appearing and player may also appear to hang. We would suggest that you either disable the ad-blocking software or add channel4.com to your whitelist of sites. We currently know of two freeware 'shields' available on both Mac and PC that cause problems:
    • Peer Guardian (this uses a blocklist of IPs/web addresses - unfortunately these lists vary and legitimate IPs have found their way on)
    • Hotspot Shield (this hides your IP amongst other things, which would cause a problem)
  • I live in the UK/Republic of Ireland but when I try to use 4oD it tells me that I am outside that area. Why is this and what can I do about it?

    4oD uses geo-blocking software to detect where your computer is located when it connects to the internet. Occasionally you may be accessing from the UK or ROI but the software mistakenly thinks your location is outside this area, and so blocks your access to 4oD. This is most likely caused by the way your Internet Service Provider sets up and manages your account. We suggest you contact your Internet Service Provider and explain the problem, which they should be able to resolve.
  • Having a problem viewing some of our US programming?

    We're aware that some viewers are having issues trying to watch some of our US programmes via our 4oD service on Channel4.com. We are working to rectify this, but in the meantime, here are a couple of tricks which may help in the short-term.
    • Try viewing via a different browser
    • If that doesn't help, uninstall and reinstall Flash
    Uninstall Flash using the instructions from Adobe here. For Windows users - THIS LINK For Mac users - THIS LINK After that, re install Flash using THIS LINK
  • I receive a Digital Rights error (3365). What can I do?

    Due to security restrictions, watching 4oD using Chrome’s ‘Incognito’ mode will cause issues. Please try 4oD in a normal Chrome window.
  • I am having issues playing out 4oD content on my Samsung IDTV, what can I do?

    If you have are experiencing issues playing out content, e.g. no videos play, or getting 'content not available' message, or seeing black screen, your firmware may not be up to date which may prevent playback of video. To update your firmware, press the Menu key and select Support > Software Update > By Online or visit http://www.samsung.com and download the latest firmware. You can refer to your device's user manual for more information on how to update your device via USB.
  • I can’t play any video and keep seeing the “4oD Application server is not available” message on my Xbox. What can I do?

    We'd suggest that you try using an analogue cable to connect your Xbox to your TV. We believe this issue is due to the firmware on certain types of TV not being compatible with Channel 4's video protection.
  • Why do I get audio but no picture when I’m watching 4oD on my iPad, iPhone or iPod Touch?

    he 4oD application on the iPad, iPhone and iPod Touch automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi connectivity, the application will detect this and send a lower quality video stream and an alert message is displayed to indicate the connection is running too slowly to play video (nb: older versions of the 4oD iPad application do not display this message, simply a black screen. We recommend that you upgrade to the latest version of the iOS or app). As soon as the application detects you are in an area with better Wi-Fi connectivity, a higher quality video stream is transmitted.
  • When streaming, content is blocky or pixilated

    In order to stream content it has to be quite heavily compressed. Unfortunately this process does result in some degradation of picture quality, particularly when watched in full screen mode.
  • Why do I get a black screen with audio still playing out in the background when I am watching a programme?

    4oD automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi connectivity, the application will detect this and send a lower quality video stream and an alert message is displayed to indicate the connection is running too slowly to play video. As soon as the application detects you are in an area with better Wi-Fi connectivity, a higher quality video stream is transmitted.
  • How can I improve app performance?

    If you feel the app is not performing well e.g. it takes a long time to load images and play video, you can make sure your device has sufficient memory by closing all unused apps and rebooting the device. 512 MB RAM (Random Access Memory) is the minimum required memory for 4oD to work on smartphones. You will require 1GB on tablets. However, 1 GB is also recommended to optimise performance on smartphones. In addition, 20 MB of internal storage is required for caching images on disk. Therefore, if the internal memory is completely full and the app is running it may become very unstable and crash.
  • Why can’t I hear any audio when I’m watching a programme on my Xbox?

    Please check you've not accidentally turned your TV to silent mode or that the volume control button in the Xbox player is not set to mute.
  • Why can’t I hear any audio on YouView?

    If you can't hear any audio via your YouView box:-
    • Check the mute button hasn't been accidentally pressed on either your TV or YouView remotes.
    • Check the volume levels on both your TV and YouView PVR, using both remotes. (Note - If your remote is not responding then press any button to see if the PVR button lights up. If this doesn't light up, press the PVR button then use the remote control again. If this still fails to respond, it may need new batteries.
    • Finally, check to see if the problem is just related to 4oD Player. If it is just 4oD then please contact Channel 4 Viewer Enquiries via our Contact Us link here.
  • How do I download the 4oD app on my Samsung IDTV?

    To navigate to the app: Go to the SMART HUB page by clicking on the SMART HUB button on your remote control.
    • For 2011 model TV's – Click on the New Samsung Apps tab and scroll right – the 4oD App can be seen as a Free App. Select the App to download.
    • For 2012 model TV's – Go to SMART HUB, select Samsung Apps tab – You will see the new 4oD App promoted on the top panel.You can also find the App in the ‘Videos’ option on the left navigation bar.